1. Controller

NSK IT-Solutions
Nikolas Stavros Kampourakis
Sollingstraße 6
58706 Menden, Germany
Phone: +49 1522 4358573
Email: info@nsk-it-solutions.de

2. Hosting and technical access data

This website is hosted by IONOS. When you access the website, technically necessary connection data is processed to provide the website and enable its secure operation. This may include the IP address, date and time of access, page accessed, amount of data transferred, browser, operating system and referrer URL.

The legal basis for processing technically necessary access data is Article 6(1)(f) GDPR. Our legitimate interest is to provide the website reliably, identify technical errors and ensure secure operation.

3. Contacting us

When you contact us by email or phone, we process the information you provide to handle your enquiry and communicate with you.

Where your enquiry relates to entering into or performing a contract with you, the legal basis is Article 6(1)(b) GDPR. Other enquiries are processed under Article 6(1)(f) GDPR. Our legitimate interest is to respond to your enquiry.

We retain your information for as long as necessary to handle your enquiry. Statutory retention obligations remain unaffected.

4. Your rights

Subject to the GDPR, you have the right of access, rectification, erasure, restriction of processing, data portability and objection. Where processing is based on your consent, you may withdraw it at any time with effect for the future.

You also have the right to lodge a complaint with a data protection supervisory authority. The competent authority for North Rhine-Westphalia is the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia.

5. Contact via WhatsApp Business

When you contact us via WhatsApp Business, we process your phone number, display name, message and any files you send to respond to your enquiry.

Using WhatsApp is voluntary. You can alternatively contact us by email or phone. The legal bases and retention criteria in section 3 apply to our handling of your enquiry.

We use WhatsApp Business from WhatsApp Ireland Limited. WhatsApp processes data under its own terms. Processing outside the European Economic Area is possible. Further information is available in the WhatsApp privacy policy.

6. IONOS WebAnalytics

This website uses IONOS WebAnalytics from IONOS SE to statistically analyse website usage and improve the service. Data processed may include pages accessed, time of access, and browser and device information.

According to IONOS, the IP address transmitted when a page is accessed is immediately anonymised. IONOS WebAnalytics does not use cookies or store personal visitor data.

LIVE CHAT

7. Live chat and contact assistant with Tidio

This website uses the Tidio live chat and communication service. The providers are Tidio LLC, 1301 Sansome Street, San Francisco, CA 94111, USA, and Tidio Poland Sp. z o.o., 81 Wojska Polskiego Street, 70-481 Szczecin, Poland.

The NSK assistant provides predefined information and contact options. No AI system is currently used to answer open-ended questions automatically.

When the chat widget is loaded and used, data processed may include your IP address, device and browser information, date and time of access, messages you enter and contact details you voluntarily provide. This processing serves to provide the chat widget, handle your enquiry and communicate with you.

Where activating the chat widget requires access to information on your device or storage of information on it, this is based on your consent under Section 25(1) TDDDG. Related processing of personal data is based on Article 6(1)(a) GDPR. You can withdraw your consent at any time with effect for the future.

When you actively use the chat, further processing is based on Article 6(1)(b) GDPR if your enquiry relates to entering into or performing a contract. Other enquiries are processed under Article 6(1)(f) GDPR. Our legitimate interest is fast, user-friendly communication.

Data submitted in the chat is stored for as long as necessary to handle your enquiry. Statutory retention obligations remain unaffected. Processing by sub-processors and transfers to countries outside the European Economic Area cannot be ruled out.

Further information is available in the Tidio privacy policy.